Privacy Policy

This Privacy Policy describes how www.vervevibe.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Thanks for visiting our website www.vervevibe.com.au

Verve & Vibe Australia ABN 64599860544 is committed to protecting your privacy as an online visitor to our website. This privacy policy provides you with details of how Verve & Vibe Australia collects and processes your personal data through your use of our site www.vervevibe.com.au

As we are an online business we aim to comply with the Australian Privacy Principles contained in The Privacy Act 1993 (Cth) and General Data Protection Regulations (GDPR) to ensure that your information is protected. We use the information we collect about you to maximize the services and products that we provide to you via our website and through our business.

This Privacy Policy, together with our Website Terms and Conditions (including Disclaimer) www.vervevibe.com.au and Listing Terms and Conditions www.vervevibe.com.au form the entire agreement between you and Verve & Vibe Australia

Verve & Vibe Australia is the controller of the personal information collected via this website and we are responsible for your personal data (referred to as “we”, “us” or “our” in this Privacy Policy).

When do we collect your personal data?

When you visit our website or use our services, we collect personal data. We do this in the following ways: Information you provide us directly for example:

  • Making customer purchases
  • Registering for a Verve & Vibe Australia Workshop
  • Accepting customer orders
  • Processing payments
  • Arranging product holds
  • Creating an account
  • Accepting gift voucher payments
  • Joining our membership/subscribing to receive emails
  • During conversations with our team members;
  • When you communicate with us directly (by email, telephone, direct mail or any other means);
  • When you interact with us by using devices within our stores; or
  • If you are a candidate for employment, when you complete forms in relation to the recruitment and selection process, for the purpose of assessment.

Please see the table below for examples about what we collect and why:

 

Information We Collect

Why Do We Collect It?

Your Name and Contact details such as your residential or business address, email address and telephone number

To provide you with products and services that you have requested from us we provide your personal data to third parties that assist us in providing products and services you have requested, such as delivery service providers, send order updates via email and sending you information about our new products and services.

Your gender and date of birth

To provide you with the most relevant content communications and share with you your member benefits such as your welcome, anniversary and birthday vouchers.

Your company name (if applicable)

To deliver your purchase to you

Your payment information

To create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts and refunds.

If you are a candidate for employment, we may collect other information as further set out in our application forms or during the recruitment process. This may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details

If you are a candidate for employment, to assess your suitability for a position at Verve & Vibe Australia.

Contact history between Verve & Vibe Australia and you

To answer your questions and provide you with information or advice and to consider and respond to complaints made by you

Your shopping preferences and a list of products and services you have purchased from Verve & Vibe Australia. This may include your shopping history, items, colours, or other attributes of products and services we have provided to you or may provide to you in the future

To provide you with relevant consumer information and notify you of products and special offers that may be of interest to you

Information we require to deliver, service or fulfill warranty obligations for products or services

We want to give you the best service possible, without the relevant information we can't.

Your marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, social advertising, or other)

To communicate with you, including about products and services, special offers, and events that might interest you.

Information you provide to us via application forms, or directly to team members within our stores in relation to our products and services.

Carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the way Verve & Vibe Australia and its related bodies corporate and service providers provide products and services to you

Your responses to surveys, competitions and promotions

To be eligible to participate and have the opportunity to win, we need to have this information.

Information about how you use our website such as currency and location preferences

To give you the best shopping experience

Login details for linking your Facebook account to us

It makes it easier and faster for you to use our site.

 

We may also collect personal data about you from third parties, for example:

If you are a candidate for employment, we may collect information about you from your nominated referees, where you have authorised us to do so.

We also collect information automatically, for example when you visit our website like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on.

This information helps us get a better understanding of how you are using our website and services so we can continue to provide the best experience possible. Some of this information is collected using cookies and similar tracking technologies.

How we use your data

The primary purpose for our use of your data is to operate our websites, provide you with our services in store and online and to manage our relationship with you. We also use your personal data for other purposes which may include the following:

  • to provide you with products and services that you have requested from us
  • to answer your questions and provide you with information or advice
  • to communicate and market, including providing you with information about products and services, special offers, discounts, competitions and events which might interest you and in accordance with your marketing preferences
  • to display targeted advertising to you online – through our own websites or through third party websites and their platforms
  • operational communications like changes to our website and services
  • to enhance our website and services
  • to protect you so that we can detect and prevent any fraudulent or malicious activity
  • to analyse, aggregate and report
  • to produce aggregated and anonymised analytics and reports which we may share publicly or with third parties

If we are unable to collect your personal data

If we are unable to collect your personal data, some or all of the following may occur:

  • We may be unable to provide products or services to you, to the requested standard or at all;
  • We may be unable to communicate with you to provide information about products and services that you have purchased from us, or may intend to purchase in the future;
  • We may be unable to tailor the content of our marketing communications to suit your preferences;
  • Your experience when interacting with us may be delayed or not as efficient as you may expect;
  • If you are a candidate for employment, we may not be able to process your application for a position at Verve & Vibe Australia.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • Marketing information includes data about your preferences in receiving marketing from us and our third parties, and your  communication preferences.
  • We process this data to a enable you to receive our newsletter; Enable you to participate in promotions such as competitions, prize draws and free giveaways;
  • We process this data to a enable you to receive our newsletter; Enable you to participate in promotions such as competitions, prize draws and free giveaways;
  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.
  • Our legal ground for this processing is our legitimate interests, which in this case, are to study how customers use our
    products/services, to develop them, to grow our business and to decide our marketing strategy.
  • We may use Customer, User, Technical and Marketing Information/Data to:
  • A deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and; measure or understand the effectiveness of the advertising we offer to you.
  • Our legal ground for this processing is legitimate interest which is to grow our business.
  • We may also use such data to send other marketing communications to you and our legal grounds for doing so are either your consent or legitimate interest namely to grow our business. (Please see Marketing Communications below – Section 3).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

  

Financial Transactions 

  • All our website financial transactions are currently handled through our payment services provider. This may change from time-to-time.
  • We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
  • All individual profile and company details are not used for any other purpose other than that described above.
  • Details are only supplied to a third-party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.
  • Accelerated Checkout (Shop Pay)- Shopify’s accelerated checkout (“Shop Pay”) allows customers (each, a “Customer”) to have their payment credentials saved for future transactions on Merchant e-commerce store sites (each, a “Store”) that have enabled Shop Pay as a payment method for its Customers. When a Customer completes an order using Shop Pay for the first time on a Store, the Customer will be asked on the checkout page if they would like to save their information. Shopify will collect and store certain personal information from the Customer, such as the Customer’s name, email address, mobile phone number (“Account Information”); the Customer’s credit card information and billing address (“Payment Information”); the Customer’s shipping address and the shipping method the Customer selects on the checkout page of the Store (“Shipping Information”); and information about the Store and the Customer’s order details of goods and services purchased (including information such as the type or size or other variants) (“Order Information”). Together, the Customer’s Account Information, Payment Information, Shipping Information and Order Information are the Customer’s “Saved Information”. Existing Shop Pay Customers will be able to select and checkout with Shop Pay using their Saved Information.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Technical Data

  • Technical data is information about your use of our website and online services such as information about your visits to, and use of this website, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.
  • The source of this data is from our analytics tracking system.
  • We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.
  • Our legal ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

 Sensitive Data

  • We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Cookies

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies to enhance and simplify your visit online. We do not use cookies to store personal data, or to disclose information to third parties. We use temporary (session cookies) to check whether you are logged in or if you put an item in your shopping bag. We use customer preference cookies to make sure your shopping experience is as seamless as possible by remembering your preferences like your location. We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 33 months. We also use third-party cookies for remarketing through our website or other social media channels. Any advertisements served by Google, Inc., and affiliated companies may be controlled using cookies. These cookies allow Google to display ads based on your visits to this site and other sites that use Google advertising services. Any tracking done by Google through cookies and other mechanisms is subject to Google's own privacy policies. Information about how you can opt out of Google's use of cookies can be found by visiting Google's Ads Settings. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit in the future. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

How we hold your personal data

We may hold your personal data in either electronic or hard copy form. If you provide information to us electronically, we retain this information in our computer systems and databases. This includes computer software programs, internet servers and hosted internet solutions provided by third parties. If you provide information to us in hard copy (paper), this information is disposed of once it has been transferred to our electronic files. We will hold your information for as long as you have your account, the amount of time we need to provide you with the products or service you have requested, or the amount of time that is needed to provide you with support related issues. We might also retain information for a longer period if it is needed to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse and enforce our terms and conditions. If you chose to unsubscribe from receiving emails from Verve & Vibe Australia, please unsubscribe using the link provided at the bottom of an email sent to you and follow the prompts. This will unsubscribe you from receiving emails in our systems, however it will not remove the details you have provided Verve & Vibe Australia from our systems. If you would like to have all your details removed from our systems, please contact ververvibeaustralia@gmail.com and request for your details to be deleted from our systems (unless we need to retain it for the purposes set out in this Privacy Policy).

How we keep your data safe

We understand the importance of your personal data and have Data Security Policies in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. Our Data Security Policies are available on request.

How we share your data

We do not sell any of your personal data, this includes your name, address and email address. However, your personal data may be disclosed to any of the following: our employees, contractors or service providers, to the extent reasonably necessary to fulfill our obligations to you. This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, and data entry service providers; professional service providers, suppliers and other third parties with whom we have commercial relationships, for business, marketing, online marketing and retargeting and related purposes and our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required if required by law, to any person authorised by such law. This may include the police service, ambulance service, or government departments or regulators within Australia in connection with law enforcement activities. Where applicable information is shared with a third party, these third parties are obliged to observe the confidential nature of such information and are prohibited from using any or all this information other than for the purpose for which it was provided.

International Data Transfers

When we share data, it may be transferred to, and processed in, countries other than the country you live in. These countries may have laws different to what you’re used to. Some of our associated companies with whom we share personal data may also be located overseas. These associated companies will often be subject to privacy and confidentiality obligations dictated by laws in their own jurisdictions. We take reasonable steps to ensure that the overseas recipient does not breach relevant privacy law or principles. Your personal data will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

Direct Marketing Communications

We may send you direct marketing communications and information about products and services offered by us via email, SMS, Social Media, or regular mail. If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so. We do not provide your personal data to any other organizations for the purposes of direct marketing. You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication or by contacting us at info@Verve & Vibe Australia.com. You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received. Please note that this might take a few days for our systems to be updated. If you do choose to stop receiving marketing messages, we will still contact you in relation to service communications such as online purchase order updates.

How you may access your personal data

You may access your personal data held by Verve & Vibe Australia by making a request to us. Email: vervevibeaustralia@gmail.com

Mail: Verve & Vibe Australia, 34 Linden Way, Bella Vista, NSW 2153, Australia. 

Only you or another person you have authorised, such as a legal guardian or authorised agent, can make the request. We must be satisfied the request came from you or a person you authorised.

Normally we will provide a record of your personal data to you via email and we will not charge a fee. If your request is unlawful or may interfere with the privacy of others, we may reasonably refuse to provide access to your personal data.

Correction of your personal data

If you would like us to update or amend your personal data, please contact us and we will make the requested amendments. We may ask you to verify your identity through full name, date of birth and email address to ensure that personal data we hold is not improperly accessed.

Retention

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to continue to provide marketing and information to you as an ongoing customer or to comply with applicable legal, tax or accounting requirements). If we no longer need your information, we will make sure it’s deleted or anonymized.

Candidate For Employment

If you are a candidate for employment, you may alternatively contact (email) in relation to this Privacy Policy or to access, update or amend your personal data. If you are a current or former employee and have a query about your personal data, please contact us at ververvibeaustralia@gmail.com

Your rights

You have the right to be informed about how your personal data is being used and the right to access the personal data that we hold about you. You also have the right to request the correction of inaccurate information we hold about you and the right to request that we delete any data related to you or to stop processing or collecting your data. You also have the right to stop any direct marketing messages we might send and to request the transfer of your data to yourself or another provider. You have the right to complain to your data protection regulator. 

Change in the policy

  • To ensure our privacy policy remains current, this policy is subject to change.
  • We may modify this policy at any time, at our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.
  • You may instruct us at any time not to process your personal information for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
  • If you have any questions or concerns at any time about our Privacy Policy or the use of your personal information, please email us at vervevibeaustralia@gmail.com

Privacy Complaints and Contact Info

If you have any complaints relating to the management of your personal information or if you believe there has been a breach of the APPs by Verve & Vibe Australia, please forward your complaint in writing to us at the address or email address below. We will consider the complaint and advise you of our decision in writing within a reasonable time from receipt of the complaint.

If we decide that there has been a breach of the APPs, we will endeavour to ensure that the breach is rectified within 30 days from the date of the decision and will update you in writing. If you are still not satisfied after lodging a complaint with us and giving us a reasonable time to respond, then we suggest that you contact the office of the Australian Information Commissioner, visit their website for further details www.oaic.gov.au

Please contact us on the contact details below if you would like to:

  • inquire about or request access and/or update your personal information; or
  • report an alleged breach of your privacy rights or make a complaint:
  • talk to us about our Privacy Policy

Email: vervevibeaustralia@gmail.com

Mail: Verve & Vibe Australia, 34 Linden Way, Bella Vista, NSW 2153, Australia

Further Information

“Personal information” has the same meaning as in the Privacy Act.
“Website(s)” refers to all websites and web pages which are owned, operated or under the control of Verve & Vibe Australia. Verve & Vibe Australia reserves the right to amend this Privacy Policy at any time. The effective date will be displayed at the beginning of the Policy to alert you to any changes.

For more information about your privacy rights in Australia, visit the Office of the Australian Commissioner’s website, www.oaic.gov.au

This privacy policy is current at the date below. We may update our Privacy Policy from time to time. Please contact us using the contact information above if you would like an updated version of our Privacy Policy.

Last updated: [16/06/2024]